思科TAC手把手！！！安全产品 出现故障怎么办 收集什么信息(5)

收集ACS server 的所有logging 信息方法：

ACS for solution engine

Follow the steps to generate a Package.cab file.

Step 1 System Config --> Service control - Level of detail =Full
Step 2 System config --> Support --> run support now , it will generate a file called package.cab


ACS for windows

By default, the logging level in the system configuration is set to Low. When you encounter a problem, you must log all messages by setting the logging level to Full. The Full setting causes ACS to collect all debugging information.

To enable Full logging:
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Step 1 Choose System Configuration > Service Control.
Step 2 Choose Full for the Level of Detail in the Service Log File Configuration pane.
Step 3 Run a few tests that you are certain will fail.
Step 4 Run cssupport.exe from C:\Program Files\CiscoSecure ACS v4.1\bin\cssupport.exe. The default location for the package.cab file is \<ACS_install_dir>\Utils\Support